I hope we can answer your questions below. If you have a question that isn´t listed below please contact us directly.
WHERE ARE YOUR LIGHTS MADE
Our products are hand made in small batches in select workshops in Mexico and abroad. These workshops are chosen for their quality and attention to detail. The lamps are then finished and assembled in our own workshop in San Miguel de Allende, central Mexico. We take pride in our attention to detail and have very high standards in every part of the design, manufacture and assembling process. Our staff are enthusiastic and have years of experiences in the manufacture and assembly of handmade lighting.
HOW DO YOU MAKE THE GLASS
Our glass lamps are made from select recycled glass bottles and an innovative formula that lowers the melt temperature and takes out all impurities and colours from the glass. The melt and reheating of the glass uses a unique combination of LPG and used vegetable oil.
ARE THE COPPER LAMPS MADE OUT OF REAL COPPER
Yes, all our copper lamps are made from recycled copper, although it’s very difficult to reach 100 % purity these lamps come very close.
IS THE FINISH ON MY COPPER LAMP PERMANENT
Yes, we have created a unique heat treated patina specific to our lamps. It is a durable surface, however, care should still be taken when cleaning. Please avoid all abrasive cloth and materials, instead disarm the lamps from the electrical lead and clean with a soft cloth and mild soap. When dry re-install.
WHY DO SOME OF MY LIGHTS LOOK DIFFERENT?
Due to the hand making process, minor variations in dimensions and colour may occur. Additionally, there may be what we call maker’s marks on the pieces, these may be minor marks or small bubbles made from the hand blowing, ceramic casting and copper beating process. This is normal and does not affect the functionality or aesthetic of the piece. We pride ourselves on our uniformity and precision with all orders.
WHAT COMES WITH MY LAMP?
Each Light comes with its own incandescent antique style or LED dimmable bulb, canopy and cord set. Our standard length cord set is 5 feet (1.5 meters). We find for most interiors this is ample. Custom lengths are no problem, please refer to order sheet or talk to us.
WHAT COLOUR IS MY CORD SET?
For the glass and ceramic lamps Black, white is available on request for an additional fee. For the copper lamps Charcoal.
CAN I INSTALL THE LIGHTS MYSELF?
Although the electrical system for the lights is very quick and easy to install it is strongly advised you do not install the electrical components yourself. Please refer to local codes for installation and utilize a licensed electrician in the installation process. We are not responsible for the installation of the lights. Once the cord set is in place the lights are very easy to hang utilizing the screw mechanism.
WHAT IS THE MAXIMUM WEIGHT TOLERANCE FOR EACH LIGHT?
The maximum weight recommended for the lights is 5 pounds (2.3 kilos), light and bulb. Typically our lights weigh on average 3.3 pounds (1.5 kilos) with the bulb.
HOW LONG DO THE BULBS LAST?
On average: Incandescent lamps 3,000 hours, LED lamps 50,000 hours
ARE OUR BULBS BANNED FOR USE IN THE USA?
Under the General Service Incandescent Lamps 2007 Federal Energy Bill all general service lamps GSL (that’s normal household incandescent bulbs) will be no longer available for manufacture or import (> 40 W). Our incandescent bulbs fall under the speciality lighting ruling and thus are excluded from this ban. We are able to supply and re-supply our bulbs to customers in the USA. We are monitoring any and all amendments to this ACT regularly. We also off LED Edison style E26 lamps with are of course exempt from this ban.
For more information:
DO YOU ACCEPT CUSTOM ORDERS?
We are open to ideas and like to work with our interior designers and architects. Generally, this option is reserved for larger orders and may require a custom development fee.
DO YOU WORK DIRECTLY WITH INDUSTRY?
Absolutely! We enjoy working directly with architects, interior designers and the construction trade and offer discounts for larger quantity orders.
ARE THESE YOUR ONLY COLOURS?
Yes, we work with a range of colours selected to complement the modern interior. We find there is generally something for everyone in these colours. Should you not find your colour in our range talk to us.
CAN I USE A DIMMER ON MY LIGHT?
Yes absolutely! Both our incandescent and LED lamps are dimmable. This is a great way to adjust the density of light or Lumens within the interior creating a unique ambience. We do not supply dimmers.
ARE THE LIGHTS UL LISTED?
All of our lights are supplied with electrical components manufactured in accordance with UL regulations for interiors. If you require the specific light UL listed this option is available upon request. Additional charges may apply. Unfortunately, we can only UL list our electrical equipment for interiors and NOT for HUMID or OUTDOOR use.
HOW DO I INSTALL THE LIGHT BULB?
Our light bulbs utilize the conventional E26 screw base also known as the Edison screw base. Gently insert the bulb into the socket and screw in a clockwise direction ensuring the housing is held firm while doing so.
WHAT VOLTAGE ARE YOUR LIGHTS?
All our products are available in 110 -120 voltage suitable for Mexico and North America, and in 220 - 240 voltage suitable for Europe, Australia, parts of Asia and the Middle East.
DO I NEED TO CHOOSE A LIGHT BULB?
No - we have designed our lights specifically for each light bulb. We have even selected the wattage for each color i.e. darker tones such as the brown or red glass lamps use a 60-Watt bulb whereas the grey and blue use a 40 - Watt bulb. With the copper and ceramic lamps, we have supplied a dimmable 9 W LED bulb (which is comparable to a 60 Watt traditional bulb). If you feel you would prefer a different bulb in most cases we are able to swap the bulb to your taste. Our modular cord set and bulbs accommodate everyone’s needs. Please refer to the order sheet!
CAN I PURCHASE REPLACEMENT BULBS FROM YOU?
Yes certainly, just provide your original purchase order or receipt No.
CAN I USE OTHER LIGHT BULBS IN MY PENDANT LIGHTS?
Yes as long as they fit a standard E26/ E27 screw type housing, We cannot accept responsibility for any breakages for any equipment not supplied by Luminosa ™
HOW DO I CLEAN THE LIGHTS?
In most cases a general household cleaner and a soft lint-free cloth is ideal. For lights that have more stubborn marks, warm water with detergent should suffice. Simply remove the glass fixture from the electrical components and clean by itself.
T. + 52 55 8421 2512